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Showing posts with label Apply New Passport. Show all posts
Showing posts with label Apply New Passport. Show all posts
Sunday, February 2, 2014
Malappuram Passport Office
Monday, June 24, 2013
New Process for Online Appointment Booking
1.
Introduction
The
process for booking PSK appointments through Passport Seva Online Portal has
undergone a few changes. As per the new process, appointment date/time will be
automatically allotted by the system as per the availability of appointment
slots at the desired PSK.
Prior
payment of passport service fee will be mandatory for booking appointments at
PSKs. For this purpose, the Online Payment feature has been introduced through
the Passport Seva Online Portal www.passportindia.gov.in.
The Online Payment functionality will be deployed in phased manner starting
with the Dehradun Passport Office.
An
applicant will be able to cancel/reschedule the appointment only twice within
one year of first appointment date. System will not allow booking of online
appointment for that ARN once two reschedule options are exercised or first
appointment was scheduled more than one year ago.
These
changes will be effective from 01-Jun-2013.
2. Appointment Booking Process for PSKs
where Online Payment is NOT Mandatory for Appointments
1. Generate an ARN
online for the desired passport service.
2. Select the ARN and
click the Schedule Appointment link.
Figure 1
3.
Select the Appointment Quota (required only in case of Tatkaal ARNs), and click
the Next button.
4. Select PSK
location whose appointment is sought, enter Captcha characters displayed, and
click the Next button.
5. System will
display the next available appointment date for the selected PSK. Click the Book
Appointment button to book an appointment.
Figure 2
Note: In case appointments
are not currently available for the desired PSK/Appointment Quota, system will
display the message ‘Currently no appointment is available for
the selected Passport Seva Kendra (PSK). Please try scheduling an appointment
from <next availability date/time> onwards. ‘.
6. An appointment
slot will be automatically booked by the system for the ARN, and the same will
be displayed on screen.
Figure 3
7. Click Print
Application Receipt to take a printout of Appointment Receipt and carry
it along with the required documents while visiting the PSK on the appointed
date and time.
3. Process for PSKs where Online Payment is
Mandatory for Appointment Booking
Prior
payment of applicable passport service fee has been made mandatory for booking
appointments in Passport Seva Kendras of a few Passport Offices. For this
purpose, the Online Payment feature has been introduced. The Online Payment
functionality will be deployed in an RPO-wise phased manner.
Online
payment for Passport or related service fee can be done using one of the
following payment modes:
e-Payment Modes:
Internet Banking (through SBI and
associate bank accounts only)
Debit Card (Visa and MasterCard only)
Credit Card (Visa and MasterCard only)
Challan Payment Mode: Bank Challan (payable
at SBI branches in India only)
3.1. Internet Banking
Applicant
needs to perform the following steps for payment through the Internet Banking
payment mode:
1. Register through
the Passport Seva Online Portal and create the User Id.
2. Login with the
registered User Id.
3. Click the Apply
for Fresh Passport/Reissue of Passport link under the Services
section.
4. Generate an ARN
under the Normal or Tatkaal scheme either by filling the form Online or by
uploading an e-Form.
5. Attempt to
schedule an appointment by clicking the Schedule Appointment link
on the View Saved/Submitted Applications screen.
6. Select the ‘Appointment Quota’ (Normal/Tatkaal).
This option is available only to the applicants with Tatkaal ARNs.
7. Select the
preferred PSK for appointment booking.
8. System will
display the next available appointment date for the selected PSK. After
verifying the details, click the Pay and Book Appointment button to
redirect to the SBI’s Multi Option Payment System (MOPS) website. The MOPS
screen will be displayed only when appointment is released for the selected PSK
under the desired appointment quota.
Figure 4
9. Select NET BANKING
as the preferred mode of payment by selecting SBI or any other SBI associate
bank listed in the menu. Login using the Internet Banking User Id and password
to make Online Payment of indicated passport service fee.
Figure 5
10. Login through the
Internet Banking screen to make Online Payment of indicated passport service
fee.
11. After successful
payment, applicant is redirected to the Passport Seva Online Portal.
12. The Appointment
Confirmation screen is displayed along with appointment details.
13. Click the Print
Application Receipt button to print the Appointment Receipt, which contains
details of the payment made along with the Payment Reference Number as proof of
payment.
3.2. Credit/Debit Card
Applicant
needs to perform the following steps for payment through the Credit/Debit Card
payment mode:
1. Follow Steps 1-8
of Section 3.1 Internet Banking to redirect to the SBI’s MOPS
website. The MOPS screen will be displayed only when appointment is released
for the selected PSK under the desired appointment quota.
2. Select CARD
PAYMENTS as the preferred mode of payment by selecting the desired Debit or
Credit Card payment option listed in the menu. Login using the Internet Banking
User Id and password to make Online Payment of indicated passport service fee.
Figure 6
3. Applicant will
need to provide necessary card details as per the following self-explanatory
screens.
4. After successful
payment, applicant is redirected to the Passport Seva Online Portal.
5. Appointment
Confirmation screen is displayed along with appointment details.
3.3. Challan Payment
Citizens
applying for various passport services (Fresh Issuance/Reissue of
Passports/IC/PCC) Online through the Passport Seva Online Portal have an option
of making respective application fee payments at SBI branches through a system
generated Challan. Applicants need to take a printout of the system generated
Challan and submit it at a nearby SBI branch along with the indicated
application fee in cash. Payment will be reflected after at least two working
days of depositing the fee in the SBI branch. Applicants can try booking PSK
appointments once the Payment Status is displayed as ‘Success’ in the system.
Applicant
needs to perform the following steps for payment through the Challan payment
mode:
1. Follow Steps 1-4
of Section 3.1 Internet Banking to redirect to navigate to the
View Saved/Submitted Applications screen.
Figure 7
2. Click the Pay
using Challan link to navigate display the Make Payment screen.
Figure 8
3. Click the Generate
Challan button to generate an SBI Bank Challan.
Figure 9
4. Take a printout of
this Challan and deposit the same along with the indicated amount (in cash) at
any of the SBI branch during banking hours. On deposition, SBI official will
enter the fee payment details in the system. The Transaction ID (Bank Journal Number)
will be generated and noted in both copies of the Challan. One copy will be
kept by the bank and the other copy, duly stamped and signed by bank official,
will be returned to the applicant. The ARN details printed on the Challan will
be validated by SBI and Payment Status will accordingly be updated in the
Passport Seva system after at least two working days.
5. The reconciliation
process updates Passport Seva Online Portal regarding Payment Status of the
Challan. Applicant will be notified by an e-mail regarding the actualisation of
the Challan.
6. Applicant can also
track the status of the Challan using the Track Payment Status screen.
Figure 10
7. Once the Payment
Status is confirmed as ‘Success’, an e-mail will be sent to the applicant (if
e-mail ID has been provided while filling application form) to book a PSK
appointment. Applicant needs to navigate to the View Saved/Submitted
Applications screen and click the Schedule Appointment link to
schedule an appointment.
8. Select the ‘Appointment
Quota’ (Normal/Tatkaal). This option is available only to the applicants
with Tatkaal ARNs.
9. Select the
preferred PSK for appointment booking.
10. Click the Book
Appointment button. An Appointment Slot (if available) is booked
automatically for the selected PSK. Appointment confirmation screen with
appointment details is displayed.
4. Cancel/Reschedule Appointment
Applicant
needs to perform the following steps for cancelling or rescheduling a booked
appointment:
1. Click the Schedule
Appointment link on the View Saved/Submitted Applications screen.
2. Click the Reschedule
Appointment/Cancel Appointment button. A confirmation message displaying
the count of reschedule/cancel attempts left is shown.
Figure 11
3. In case of rescheduling
the appointment, select the preferred PSK and click the Next button.
4. After checking the
available appointment date displayed for the PSK, click the Book Appointment
button. An appointment (if available) is booked automatically for the selected
PSK and previously booked appointment for the ARN is automatically
cancelled.
5. The Appointment
Confirmation screen is displayed with the Print Application Receipt
button to print the application receipt.
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