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Tuesday, May 26, 2015

FAQs - Fee Payment

Q1:What is the fee for applying for a passport?
A:To know the fee details for ordinary passports, please click the "Fee Calculator" link on the Home page. No fee is required for Diplomatic/Official passports.
Q2:How can I make the payment? What are the accepted methods of payment?
A:Online Payment has been made mandatory for booking appointments at all PSKs.
Online Payment can be made using any one of the following modes:
  • Credit/ Debit Card (MasterCard and Visa)
  • Internet Banking (State Bank of India(SBI) and Associate Banks Associate Banks only)
  • SBI Bank Challan
Note: Applicants applying under Tatkaal need to pay, only the fee as applicable under Normal Category while making Online Payment. The balanced Tatkaal fee applicable should be payable in "Cash" at Passport Seva Kendra/ Passport Office, once application under 'Tatkaal' category is accepted.
Chargeback / Refunds:-

No claim for refund, return or exchange of fee will be entertained for passport related services. In case of multiple payments for the same ARN, for Passport related services including miscellaneous services, the claims for refund will be dealt with as per extant policy governing them.
Applicants visit Passport Seva Kendra without appointment as Walk-in can pay in cash.
Q3:How much do I have to pay for Police Clearance Certificate (PCC)?
A:The fee to be paid for Police Clearance Certificate (PCC) is Rs.500/-.
Q4:How can I cancel my appointment and get refund on cancellation?
A:Once you have paid fee and booked the appointment, then refund of paid amount is not permitted.
Q5:Can the fee be refunded if we have not booked an appointment?
A:Once payment is made the same cannot be refunded.
Q6:Can I transfer my paid fee from one Application Reference Number (ARN) to another ARN?
A:The fee once paid cannot be transferred from one ARN to another ARN.
Q7:What if I do not have a SBI Bank account?
A:If you are not a SBI Bank account holder, you can continue to make payment online using either the Credit/Debit Card of other banks or SBI Challan.
Q8:What if multiple payments are done for making passport fee payments?
A:Refund of excess payment will be made by the concerned RPO.
Q9:What is the validity of fee?
A:Payment will be valid for one year from the date payment has been made. If you have booked appointment then the validity of fee will be one year from first appointment date.
Q10:Should I carry the online Application (ARN) receipt while visiting to PSK at the time of appointment?
A:Yes. You will be required to carry online application receipt along with all necessary documents.
Note: Click the "Print Application Receipt" link to print the application receipt containing Application Reference Number (ARN)/Appointment Number.
Online Payment
Q11:Which payment gateway is used for Online Payment?
A:SBI gateway is being used for Online Payment.
Q12:If online payment has been made but appointment has not been booked?
A:Appointment can be booked by clicking the "Schedule Appointment link after successful fee payment. You can check fee payment status by using the link "Track Payment Status".
Q13:How can I use online payment option while booking appointment for Tatkal passport?
A:If you are applying under Tatkaal, you need to pay only the fee as applicable under Normal Category while making Online Payment. The balance fee as applicable for Tatkaal will be payable in "Cash" at Passport Seva Kendra, once Tatkaal application is accepted by Passport Officials.
Note: Please refer to the "Fee calculator" link on the Passport Seva website to know the fee applicable to you.
Q14:Can I change the scheduled date of appointment once the payment is done through online?
A:Once an appointment at Passport Seva Kendra is confirmed, it can be rescheduled only two times within a year of the first appointment date.
Q15:How much charge/amount do I need to pay while paying through e-Mode payment option?
A:For Debit/Credit cards, bank will charge 1.5%+service tax. Any change in the charges will be notified accordingly. However, there are no charges levied for using SBI and its Associate banks internet banking and payment through challan. All relevant charges are available on the payment screen.
Q16:What if I get an error after reaching payment gateway?
A:In this case bank website may be down, so please try after sometime.
Q17:What should I do if amount is deducted from my Net Banking Account/Credit Card/Debit Card but PSP Portal displays the Payment Status as "Failed"?
A:If the deducted amount is not refunded within seven working days, please send an e-mail to the Service/Helpdesk or call at Service/Helpdesk Phone No.: 011-41561114 (between 10:00 AM and 5:00 PM) providing the relevant details such as Application Reference Number, Transaction Id, Payment Amount and Transaction Date.
Q18:How do I make Credit/Debit Card, internet banking payment for Passport Seva Project?
A:SBI Payment Gateway (For VISA and MASTERCARD credit/debit cards), direct debit option (Internet Banking) of SBI/ Associate Banks are available to pay fee online for passport.
Q19:How does SBI and SBI's Associate Banks internet banking work?
A:When you choose to make a payment through the Net Banking option, the payment gateway is directed to the State Bank of India (SBI) or Associate Banks Net Banking page, where you need to enter your Net Banking ID and Password to complete the transaction.
Q20:What if the amount has been deducted from my account and the payment status is shown as "Failed"?
A:In this scenario, you may reconfirm the payment status on the next working day through the "Track Payment Status" link on the "Applicant Home" screen. Post confirmation, you can proceed with appointment booking through the "Schedule Appointment" link on the "Applicant Home" screen.
Challan Payment
Q21:Which bank will do support for challan payment?
A:Challan payment can be deposited only at State Bank of India branches.
Q22:How much charge should I need to pay while paying passport fee through Challan payment option?
A:No bank charges will be payable if you are paying fee through challan mode.
Q23:When I can deposit the passport fee at SBI branch by using the challan?
A:You should deposit the passport fees (in cash) at the nearest SBI Branch after, minimum 3 hours of generating challan.
Q24:What is the time period of depositing the fee at SBI branch?
A:Payment after the challan expiry date (85 days from the generation of challan) will be rejected by the Bank.
Q25:When I can book the appointment after making the payment through challan?
A:First, you check the confirmation on the fees part by using the button "Track Payment Status" after minimum of 2 working days of depositing the fees at SBI Branch. If it shows "Success" then Book an appointment by clicking the"Schedule Appointment" link.
Note: In case Payment Status is not changed within two working days, check with the respective bank branch for verification. You may also report the same to SBI by sending an e-mail to the Service/Helpdesk or by calling at Service/Helpdesk Phone No.: 011-41561114 (between 10:00 AM and 5:00 PM) providing the relevant details such as Application Reference Number, Payment Amount and Challan Deposit Date.
Q26:Should I carry the fee receipt (citizen copy) of challan while visiting to PSK at the time of appointment?
A:Yes, you will be required to carry fee receipt along with all necessary documents.
SMS Services Charge Payment
Q27:What is SMS Services?
A:SMS Services is an optional value-added service for applicants. You will get appointment reminder SMS and regular updates on your mobile phone for your passport application once enrolled for this service.
Q28:How can I enrol and Pay for SMS Services?
A:You need to select 'SMS Services' while submitting application and Pay the Enrolment Charge online using Internet Banking, Credit/Debit Card.
Q29:What is the charge for 'SMS Services'?
A:You need to pay Rs. 35/- (THIRTY FIVE ONLY) inclusive of all taxes, as one-time enrolment charges.
Q30:Is the charge for 'SMS Services' is refundable?
A:No, once you paid for SMS Services Charge, it will not be refunded.
Q31:If I could not select the 'SMS Services' while submitting the application form and have not paid the SMS Charge online but I want the service then what should I do?
A:In case you have submitted the application form and paid the application fee not the SMS Charge then you can enrol for SMS SERVICES using the link 'Enrol for SMS Services' available under 'Services' section after login. You need to pay Rs. 35 /- (THIRTY FIVE ONLY) inclusive of all taxes, in cash when visiting the PSK for processing of application on appointment day.

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