Measures like extensive computerization, decentralization of collection of passport applications through PACCs/DPCs/SPCs, opening of new passport offices and reforms in the Central Passport Organization having fallen short of meeting the fast growing passport demand and heightened expectations of the public, a need was felt for complete overhaul of passport issuance system. To address this need, a Mission Mode Project named Passport Seva Project (PSP) was identified under the National e-Governance Plan. The PSP aims "to deliver all Passport-related services to the citizens in a timely, transparent, more accessible, reliable manner & in a comfortable environment through streamlined processes and committed, trained & motivated workforce".
The PSP has been launched in Public-Private-Partnership (PPP) mode with M/s. Tata Consultancy Services as Service Provider. The sovereign and fiduciary functions like verification, granting, issuing/revocation/impounding of passports have been retained by MEA. The ownership and strategic control of the core assets including data/information is with the Ministry.
|Passport Seva enables simple, efficient and transparent processes for delivery of passport related services. Apart from creating a countrywide networked environment for Government officials, it aims to integrate with the state police for physical verification of applicant's particulars and antecedents and with India Post for delivery of passports. Key aspects of the service transformation achieved by PSP are as follows :|
The pilot project was launched in Bangalore and Chandigarh in May 2010 and August 2010 respectively. After certification of the Project by the Standardization, Testing & Quality Certification, the Third Party Audit Agency under the Department of Information Technology in January 2011, the Passport Seva Project was cleared for launch across the country. The Project is slated for completion during 2011-12.